Keep AI answers close to the real business after launch. Knowledge Base Hosting keeps AI answers aligned with your real business. We regularly review consultation logs, fill coverage gaps, update answer language when your products or pricing change, and continuously refine high-risk handoff rules. Ideal for companies that want AI answers to stay reliable and sales language to stay consistent over time.
Organize company introductions, product descriptions, process documentation, support policies, and pricing boundaries into structured knowledge entries for stable AI answers.
Mark and configure high-risk questions involving contracts, quotes, refunds, complaints, and compliance with clear human-handoff rules.
Periodically review unanswered questions, customer feedback, and sales follow-up records to identify knowledge gaps and continuously improve.
Update knowledge base content when company products, pricing, processes, or policies change, keeping AI answers aligned with current business reality.
The organized knowledge base serves website AI consultation, sales Q&A, and GEO content entry simultaneously — one knowledge asset, multiple uses.
Manage content by tier: public-facing material, internal reference, and sensitive information — ensuring the external knowledge base does not leak internal data.
Knowledge Base Hosting does not make final business commitments for the company. Contracts, quotes, refunds, complaints, and compliance questions must retain human confirmation. Standard knowledge base maintenance excludes mass historical document cleaning, complex document parsing, or full website redesigns.
Lightweight knowledge organization is included in standard deployment. Knowledge work exceeding deployment limits enters Plan B (Enterprise Knowledge Assistant) for separate evaluation — pricing is determined by material volume, interview depth, and delivery timeline.
If a website has no stable traffic yet, we do not start by selling software. Start with a website consultation readiness diagnosis, then decide whether Zhike Front Desk, a knowledge-base project, or GEO is the right path.
Deployment setup is a one-time baseline (Basic: up to 50 entries, Professional: up to 120, Advanced: up to 300). Hosting is ongoing post-launch maintenance — adding FAQs from real logs, updating business language, adjusting risk rules, and periodic content refreshes.
No. The priority is accuracy, clarity, and suitability for public answers. Rather than piling up documents, focus on organizing high-frequency customer questions, service boundaries, pricing language, support policies, and handoff rules clearly.
A website FAQ is a public list of common questions. An enterprise knowledge base is more systematic — including company intro, service processes, support policies, pricing boundaries, case language, handoff rules, and boundary notes not suitable for public display.
Plan B (Enterprise Knowledge Assistant) can be evaluated independently. It covers knowledge base structuring and material digestion, serving Zhike Front Desk, GEO, or sales Q&A without requiring an AI chat subscription.
First diagnose whether the issue is missing entries, unclear language, outdated material, or out-of-scope questions. Fix by supplementing the knowledge base, adjusting answer rules, or setting handoff conditions. Questions affecting customer rights should never get final answers from AI.